Gela

Gela
He leads me beside still waters

Thursday 23 June 2022

Emotional clusters and spiritual clusters in chaplaincy

Emotional clusters and spiritual clusters in chaplaincy.

By Stuart Adamson (Healthcare Chaplain with Anglicare and Associate Dean, Chaplaincy and Spiritual Care, at Morling College.)

In the last article, we looked at how empathy leads to the identification of the felt need of the person we are caring for, and informs a pastoral response.

Along the way, we considered briefly the notion of what I call “emotional clusters”.

In this article, I want to drill down a bit more on the idea of emotional clusters, and suggest another possible category that is emerging from reflection on my pastoral practice as a chaplain, that of what I call “spiritual clusters”.  

Firstly, to emotional clusters. As we respond empathically to what the people we care for tell us, a range of different emotions can come to the surface for them. But often, on reflection, we can discern a narrow range of more finely nuanced emotions that together combine to suggest the very same pastoral need. 


In the case of Joe, the patient I was caring for in ICU mentioned in the last article, these emotions included the feeling that everything was a huge struggle, a profound sense of physical, emotional and spiritual weakness, and a sense of feeling exhausted, overwhelmed and doubtful about his capacity to persevere.

My visit with Joe is an example of how a number of finely nuanced emotions that are expressed by a person in even a relatively short pastoral encounter can combine to form an emotional cluster. In this case, the cluster pointed me to Joe’s primary felt need of sustenance. The identification of this felt need informed my pastoral response in ways that Joe told me were life-giving for him.

Experience tells me that this idea of clusters has applicability across the full range of needs felt by people who are facing trials. This is not limited to just six functions of pastoral care, but includes all those described with clarity in the gospel accounts of Jesus’ interactions with people he encountered in the course of his ministry.

In many respects, Christian chaplaincy in its various forms and expressions more closely approximates the travelling ministry of Jesus as he makes his way to Jerusalem than any ministry of pastoral care that is centred on caring for a community of Christians associated with a particular church. Chaplains tend to meet people in an unplanned way in the course of their travels.

As Christians in the service of our Lord and Saviour, despite the fact that in our roles we can often feel lonely, it is good and right to remind ourselves that we are not alone. Also, we are amply equipped for the task that the Lord has called us to.

We have his very great promises by which we participate in the divine nature. We have the Spirit of God within us, to guide us into all truth and remind us of the teachings of Jesus. We have his Word which is a lamp to our feet. We have the gift of prayer which we can use at any time and in any circumstance we like. We also have the support of the prayers of the faithful via our support churches, and we have at times the sweetest of fellowship with Christians whom the Lord brings across our path in the public spaces in which we serve.

Our service is kingdom service. Obviously there is a deeply spiritual dimension to our service that involves and centres on bearing witness to the cross, resurrection and the current rule and reign of Jesus, in the power of the Spirit and to the glory of the Father.

Often the people amongst whom we serve have been suffering as a result of human fallenness, or the inevitable consequences of their own choices, or the choices of others, in ways that combine to reinforce the truths of Scripture.

From time to time as I witness in word and deed to the love of Christ in pastoral conversations with people who have been suffering in a variety of ways, I have noticed in the responses of people I am caring for words that have been used by dark forces to undermine the work of the Spirit in the encounter and block my own witness.

 

These words may not have been intended by the person to wound me or undermine my witness. In many cases they have been uttered unwittingly and without any malice towards me personally. But the fruit of these words is clear. They are opposed to God‘s very purposes for that person to find wholeness and assurance of God‘s love for them in Christ. And sometimes, I experience them as a personal attack on my own faith and assurance in Christ.

Let me provide you with an example from my chaplaincy in the context of people living with a mental illness.

Jack, not his real name, is an outgoing personality who has struggled with bipolar disorder coupled with auditory and visual hallucinations for many years. He has a generous spirit and professes a belief in Jesus which I know is genuine. He has many other health issues. He often talks about seeing things in the spirit world, and the things he sees intrude into our conversations in ways that he often finds frightening. 

 

From time to time he will call me at the office out of the blue and describe to me in detail the nature of the things that he has been seeing and hearing. I won’t describe them here. But suffice it to say, there seems to be a deeply spiritual dimension to what he is seeing and hearing. I say this simply because these things rock his faith to the core. 

 

In many circumstances he will only calm down when I am in focussed prayer, thanking and praising the Lord for his victory over sin and death at the cross and resurrection.

 

In addition, at times, Jack will mention things that have direct relevance to my private life that strike at the heart of a faith issue I may be wrestling with. He could have no way of knowing the power of his words to wound me in the moment because he knows nothing of the details. So I take it that this is either coincidence, which is possible, or spiritual attack, which given the immediate context, and what we know from Scripture (See Ephesians 6:11-20), is not only possible, but likely. Indeed the apostle Paul tells us to expect it and prepare for it by checking our spiritual armour.

The expressions and fruit of these conversations with Jack include spiritual anguish, fear, a sense of darkness and threat by evil spirits that are visible to him and speak to him in ways that cause him to doubt both his salvation and the Lordship of Christ. 

 

My instinct is to identify these expressions as a spiritual cluster that points to a need for specific spiritual assurance, and a signal to me to intentionally and more self-consciously check my spiritual armour and keep the Word and prayer close. 

When it first happened, I was rattled. I am not a "demons under the bed" kind of chaplain. But more experience and encounters with others who are going through spiritual suffering have been helpful to me to sharpen my thinking.

I find it helpful to reflect on my pastoral practice and identify learning issues that can be informed and resourced by the Word.

I’d be interested to hear what you think of the above.

Sunday 12 June 2022

Empathy, emotional clusters and the accurate identification of the functions of pastoral care

By Stuart Adamson

 

Empathy is a chaplain’s stock in trade. Combined with a pastoral presence that is focused on the client, and with the ability to do what I call triple listening (listening to the other, listening to self and listening to God in a dynamic internal/external process), the chaplain is equipped with some key skills to begin to care well for others pastorally.

 

There are a number of kinds of listening to the other, but for our current purposes, I want to focus on empathic listening, because of where it leads, namely: to the accurate identification of the felt need of the person being cared for, and consequently, the pastoral function.[1]

 

Empathic listening involves listening to the heart of the other person as expressed by their words, but also by their body language, their demeanour and their facial expressions. This is because the person the chaplain is caring for pastorally does not just communicate verbally.

 

All of those messages, verbal and non-verbal, are being communicated to a chaplain, who in the best-case scenario, is fully focused on the person they are caring for, blocking out distractions, listening intently and watching closely. The chaplain employing empathic listening will seek to identify the main emotion, or range of emotions, and reflect them back to their client in a way that will communicate that the chaplain appreciates and is accurately assessing the emotional state of the client. In essence, that they are a good listener, and that they care about the person they are with. Such listening has the added effect of building trust very quickly.

 

Let me illustrate from a visit I had today with a patient in ICU.

 

Background: Joe identified as a Christian. When I arrived, he had a thick pipe supplying oxygen to his nostrils, which were plugged. He was sitting up with three pillows behind his back, his bed inclined to support this. His breathing was shallow, he could talk freely, but it was an effort, and from time to time, his eyes would roll back into his head.

 

S1 Hi Joe. (Pause) It’s a real struggle. 

J1 (Nods) It is … I’ve lost so much weight … But I just don’t feel like eating. 

S2 And it leaves you feeling so weak … 

J2 It’s so hard Stuart 

S3 One step at a time … 

 

Analysis: Joe had communicated so much to me without even saying a word, so using all that non-verbal information, I reflected back to him a summary emotion, “it’s a real struggle”.

 

Notice that he responds with a confirmation, both a nod and “it is”. This tells me that I am on the right track. That I am assessing the non-verbals accurately. At S2 I chose to reflect back what I was getting from him, his weakness. But notice he wanted me in J2 to understand that he was being pushed to his limits, “It is so hard”, he said. In other words, “I want you to know that I’m really struggling, and I don’t know how much I can take of this.” At S3 I was responding to this. I offered prayer (which for the sake of brevity is not recorded here) which he welcomed, and I prayed that the Lord would be his strength for the road ahead, and I gave thanks that Joe’s strength would be sustained as he looked to the Lord.

 

The cluster of presenting emotions is: feeling like it is a huge struggle (J1) weak (S2), exhausted, overwhelmed, doubtful about his capacity to persevere (J2).

 

When seen through this framework, it confirms the obvious primary function of sustaining.

 

Relating the above visit to the six functions in a more nuanced way, there are arguably other relevant functions. Joe feels trapped by his circumstance, so liberation is also indicated (Perhaps this is what the prayer addressed in some small way?). He was looking to me. “It’s so hard”. I’m at my limit. How long can I continue? There is a dimension of guidance here as well. “Those who hope in the Lord will renew their strength” might have been appropriate. But hoping in the Lord might sound to him like a lot of effort in his current circumstance. Hence I said Look to Him, (remember the event that John 3:14 refers? The Israelites were to just look at the bronze snake. Num. 21:9). The prayer addressed the wider issue of healing as well, but also mentioned the love of his children, which also reminded Joe of the resources available to him in those who love him. Nurturing comes into its own when people feel weak and need gentle, loving care. Reconciling is only hinted at here, not that Joe was out of relationship with His God, but, like the Psalmist who asks, ‘Will you forget me forever?” (Ps 13:1) Joe needed assurance that God cares for and loves him, truths that were reinforced to him via my presence.

 

Emotional clusters emerge on sustained reflection, and with practice, in the encounter, suggesting a pastoral response in line with the relevant function.


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[1] In the interests of simplicity, I am treating the six “functions” of pastoral care as the following: guiding, healing, nurturing, reconciling, sustaining and liberating. I don’t think that this list of “functions” is by any means comprehensive, or really adequate, but it is a helpful framework to use for chaplains in training. You may like to see Part One of this short series at http://bloggingchaplains.blogspot.com/2016/09/the-six-functions-of-pastoral-care.html for my thoughts on the model, the six functions. My preference is to think of them more as “pastoral responses” to presenting needs rather than the somewhat mechanical, “functions”.